Privacy Policy

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1. Who We Are

Multisolve AI Labs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data (also referred to as “personal information” under US law) when you use our websites, applications, and services.

2. What Information We Collect

A. Information You Provide:

• Contact details (e.g., name, email address, company)
• Any information you submit through forms, support requests, or communications

B. Information We Collect Automatically:

• Device and technical data (e.g., browser type, device type, IP address)
• Usage data (pages visited, features used, access times)
• Cookies and similar tracking technologies (see Section 5)

C. Information from LinkedIn Login:

To create and manage your account, we require you to sign up or log in with LinkedIn. When you use LinkedIn login, we receive information from LinkedIn as permitted by your LinkedIn settings, such as your public profile, email address, profile photo, and professional background. This personal data is necessary for account creation, access to our platform, security, and to provide you with a personalized experience.

D. Minimal Data Principle:

We only collect personal data necessary for the functioning of our services and legal compliance.

3. How We Use Your Personal Data

• To create and manage your account via LinkedIn authentication, which is required for access to our platform
• To provide, operate, and improve our products and services
• To personalize your experience based on LinkedIn profile information
• To respond to your inquiries and provide support
• To communicate product updates, security notices, and service changes
• To analyze usage and enhance user experience
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

We process your personal data on one or more of the following bases:

• Performance of a contract (account creation and platform access)
• Legal obligations
• Legitimate interests (providing a secure and personalized experience)
• Your consent (where required, e.g., for marketing or non-essential cookies).

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions and analytics.
You can manage cookie preferences through your browser or our [Cookie Settings] link (if applicable).

6. Data Sharing and Disclosure

• We do not sell your personal data.
• We may share personal data with:
  • Trusted service providers (e.g., cloud hosting, analytics) under strict confidentiality and security obligations
  • Legal authorities, if required by law or to protect our rights

International Transfers: 

Your personal data may be transferred to, and processed in, the United States, where our servers and operations are located. When we transfer personal data from the European Economic Area (EEA), United Kingdom (UK), or other regions with data transfer restrictions, we use lawful safeguards such as Standard Contractual Clauses or equivalent measures to ensure your data is protected.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including encryption, access controls, and regular reviews.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described or as required by law. The criteria include the nature of the data, contractual/legal obligations, and operational needs.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access and receive a copy of your personal data
• Correct or update your personal data
• Delete your personal data (“right to be forgotten”)
• Restrict or object to processing of your personal data
• Port your personal data to another service (where applicable)
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications

To exercise your rights, contact us at privacy@multisolve.ai.

We will respond within a reasonable timeframe (and as required by law).

EU/UK Users:
If you are located in the European Union or United Kingdom and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority (DPA).
For more information, please visit https://edpb.europa.eu/about-edpb/board/members_en for EU DPAs, or https://ico.org.uk/make-a-complaint/ for the UK.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Material changes will be communicated as required.

12. Governing Law

This Privacy Policy and any disputes related to your personal data are governed by the laws of the United States and the State of [Your State], unless otherwise required by applicable data protection law.

13. Contact Us

If you have any questions or requests about this Privacy Policy, contact us at:
privacy@multisolve.ai

User-Facing Login/Signup Disclosure (Best Practice):

“By signing up or logging in with LinkedIn, you authorize us to access your LinkedIn profile information (such as your name, email address, and professional background) for account creation, access to our platform, and to personalize your experience, as described in our Privacy Policy.”